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We have notice that some of our customers are having problems with paying with Mastercard and Visacard.

Last year Mastercard and Visacard decided to increase the security and some orders have to go through 3D SECURE.

In most cases 3D Secure is known as an extra step, where the cardholder will need to enter a code that is sent to cardholders mobilephone as a part of the purchase.

The technology 3D Secure is marketed under names such as, “Mastercard SecureCode”, “Verified by Visa”.

3D Secure (3-domain secure), also known as Payer Authentication is a security protocol to prevent fraud in transactions with credit and debit cards online. Currently, this service is provided by Visa and MasterCard under the name Verified by Visa and MasterCard SecureCode, respectively.

How to Activate 3D Secure?

If you want to activate this service, the cardholder must register for it. The card user has to provide some personal data and then have to create a PIN number that will be assigned to his credit card or debit card. This feature allows banks to confirm the identity of the cardholder while buying goods and services.

It will automatically request for the 3D Secure Password each time a cardholder buys something online from participating retailers, and no transaction online would be able to take place without it. However, it may happen that despite being registered for Payer Authentication you will not be asked for the password when shopping online. It simply means that the retailer you are buying is not participating in the scheme.